Refund Policy

Refund & Purchase Policy

Please review this policy and the applicable package description carefully before completing a purchase from the NoxRP Store.

Digital & Virtual Purchases

All products sold through the NoxRP Store are digital or virtual products intended for use within NoxRP or its associated services. These products have no real-world monetary value and may not be exchanged, sold, or redeemed for real-world currency through NoxRP.

Unless otherwise required by applicable law or the applicable Tebex terms, all sales are final and refunds are generally not provided once a purchase has been completed.

Supporter Memberships

Supporter memberships provide access to the benefits described within the applicable package for the duration of an active subscription.

Cancellation of a recurring subscription prevents future renewals but does not normally provide a refund for the current billing period.

You must remain a member of the NoxRP Discord to receive and maintain supporter benefits. Leaving or being removed from the Discord does not, by itself, entitle you to a refund.

In-Game Purchases

Eligible in-game purchases may be claimed through the /tebex command while connected to NoxRP.

Failure to claim, use, or otherwise take advantage of a purchased virtual item or benefit does not, by itself, entitle the purchaser to a refund.

Server Access & Enforcement

Making a purchase does not guarantee continued access to NoxRP and does not exempt any player from NoxRP rules, policies, moderation, or enforcement actions.

If you are warned, suspended, banned, blacklisted, or otherwise restricted for violating NoxRP rules or policies, purchased virtual items, supporter benefits, or remaining subscription time will not normally be refunded.

Changes to Virtual Items & Services

NoxRP is an evolving service. Gameplay systems, virtual items, features, benefits, queue systems, server rules, and other aspects of the server may be modified, rebalanced, replaced, restricted, or discontinued when reasonably necessary for development, balancing, security, legal, platform, or operational reasons.

A purchase does not guarantee that a particular virtual item, feature, benefit, or server configuration will remain unchanged indefinitely.

Server Availability

Access to NoxRP is not guaranteed to be uninterrupted or permanently available. Maintenance, outages, updates, technical issues, or other circumstances may temporarily or permanently affect availability.

If NoxRP or a related service is permanently discontinued, associated virtual items and benefits may no longer be available. This does not automatically create an entitlement to a refund except where required by applicable law or applicable Tebex terms.

Purchase Issues

If you did not receive a purchase, received the incorrect benefit, cannot claim an eligible in-game purchase, or believe there is another problem with your transaction, please contact us before initiating a payment dispute or chargeback.

Open a support ticket through NoxRP Support and provide your transaction ID along with any relevant information.

We will make reasonable efforts to investigate legitimate purchase and delivery issues.

Chargebacks & Payment Disputes

Fraudulent, abusive, or unjustified chargebacks and payment disputes may result in suspension or restriction from NoxRP and its associated services while the dispute is investigated.

This does not limit any rights you may have under applicable law or through Tebex or your payment provider.

Final Notice

By completing a purchase, you acknowledge that you are purchasing digital or virtual content or benefits subject to the applicable package description, NoxRP policies, and applicable Tebex terms.

Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be waived.